|Flower and Plant Works are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the GDPR - General Data Protection Regulations from 25 May 2018). We ask you for this information for two reasons: to process your order and to provide you with the best possible service.
We do not e-mail you unless you have given us your consent (except to confirm orders).
We will give you the chance to refuse and opt-out of any marketing e-mails from us at any time in the future. We never pass on or sell this information to any third party.
The type of information we ask you for includes:
credit/debit card details
We will only hold sensitive information about you with your explicit consent and only where necessary to enable us to give you our best possible service. The information we hold will be accurate and up to date. It is possible to obtain a copy of the information that we hold about you. If you inform us of any inaccuracies or changes we will correct it promptly. Should you require a copy of such information or need information to be changed, please contact us at:
Flower and Plant Works
55 Church Street
Tel: 01928 575132
The personal information which we hold will be held securely in accordance with our internal security policy and English law. You can have your personal information deleted on request at any time.
We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening (for example, using Internet Explorer select 'internet options' from the 'tools' menu, then click 'security', followed by 'custom level' and select 'disable cookies').
The information collected in this way can be used to identify you unless you modify your browser settings.
Cookies are also used as a further means of ensuring private and secure purchase sessions are operated within the site.
Every time you connect to our website we store a log of your visit which shows the unique number your machine uses when it is connected to the internet (IP address). This tells us what you looked at; whether the page request was successful or not and which browser you use to view the pages. The use of this data is strictly for statistical purposes only. This helps us to understand which areas of the site are of particular interest and also which pages are not being requested. It also tells how many people are visiting the website in total.
Data collected will not be shared with any other companies.
We may amend this policy from time to time. If we make any substantial changes in the way we use your personal information we will notify you by email or an announcement on the website.
If you have any questions/comments about privacy, you should contact us.